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Author Topic: Phone seems to have deactivated service  (Read 318 times)
Casey
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« on: July 29, 2009, 11:57:10 AM »

I was looking around in the Service Menu's and Program Menu's (##lgservice, ##program9600) but I didn't change any settings aside from the EVD0/1X service setting since people said it gave better battery life.  Sometime after that I noticed I couldn't send text messages, and when I tried to make any calls I get the "If you would like to make a collect call" message.  Calling my phone with my home phone does nothing now.  I changed the EVD0 setting back to normal and still no service.  I tried looking in a few other menu's to see if there would be anything obvious to activate the phone service but I could find nothing.  Tried powering it on and off, nothing.  I can still sign into Mobile IM however.  I'm a little worried about bringing it in to Verizon now.  Any advice?  Undecided
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Casey
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« Reply #1 on: July 29, 2009, 02:03:11 PM »

I ended up bringing it in, considering I'm on call at work and kind of need my phone to be active.  Grin  The customer service rep was very helpful (In-person customer service is one thing I really like about Verizon so far over previous carriers, at least the stores I've gone to anyway) and got it re-activated for me.  He dinked around with it and after about 15-20 minutes or so he said the phone ID and the (some other ID) were the same, and weren't supposed to be.  He said the versa has had a problem with this happening on numbers that get transferred in from other carriers, so maybe that's what it was.  It's weird that it took 3 days to screw up though.

I'm usually fairly technically inclined so I was trying to keep up with what he was saying to the guy on the other end of the phone, but he was throwing out a lot of acronyms when he was on the line with the service tech so I couldn't keep a lot of them straight.  I did recognize a few of the things he was talking about from when I was looking in the service/program menu's, but I don't remember ever coming across any phone ID's.  Nevertheless I think I'll stay out of those menu's for now.  (At least for a little while)  Cheesy
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Woodley Bonner
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« Reply #2 on: July 29, 2009, 09:12:36 PM »

Weird. Hard to blame the use of the service menu though. We really do need to fool around in there and find some neww cool stuff.
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